Exchange and returns
At All-Peace we want our customers to be completely satisfied with their purchases and won’t have to return. However we understand how tricky online shopping can be so here is our return policy.
● We will gladly accept returns in original condition (unused, unworn, and unaltered) with tags and hygienic liners attached for either a refund, or store credit. All return requests must be made within 15 days after the date of delivery.
To request a return, please use our Returns Portal
● Need a different size, or color? We’ve got you! Exchanges are 100% on us! (UK customers only)
To begin the exchange process, please use our Returns Portal
● Please take care when trying on garments, as we cannot accept garments that have incurred any stains or odors (such as perfume). All swimwear must be tried on wearing undergarments. If item/s are returned despite these conditions your return will be sent back to you at an additional charge.
● We can only process a refund back to the original payment method, and we do not refund any shipping fees. Any redelivery shipping costs are the responsibility of the customer
● Your refund would be processed within 5-10 working days of receiving the item (this depends on your bank)
● We advise against using carriers such as FEDEX, UPS, TNT and DHL as they add surcharges without prior notice
● We recommend that you use assigned-for service. For international returns, please ensure that you mark your package as ‘Returned Goods’. We will not cover any additional return custom charges and you will need to contact your courier to resolve this.
● ALL SALE ITEMS ARE FINAL SALE
● No Exchanges or Returns will be Accepted on Sale Items
● Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds including:
- Bikini bottoms
None of this affects your statutory rights. All items are inspected on return.
● If you have any complaint about an item you have received, please send us an email immediately at email@example.com
Yes this is definitely possible! We do ask that you get the incorrect size back to us ASAP so another busty lady can purchase her size.
All returns need to be returned back to us within 15 days of purchase, so have a quick read of our Returns Policy here!
Why don't you check our size chart here in case we can steer you in the right direction? We do this all the time!
We are not liable for wrong information being entered during the checkout process. If you do not provide the right shipping address we are not required to refund. Please make sure all your shipping information is correct before finalizing the order.
Ordering and shipping
Please allow 1 - 2 business days for your order to be processed. Once your package has been fulfilled, an email will be sent confirming the tracking number.
We're still a relatively small brand, and we currently offer free shipping on orders over £80
At the moment we unfortunately can't absorb the cost of free shipping, which is why we encourage all of our customers to go through our size chart to check that the sizing your ordering is the best option for you.
Hopefully as we continue to grow, we can one day offer free returns!
Yes! We ship worldwide
You should receive a tracking number once your order has been processed.
IF YOU REQUIRE FURTHER ASSISTANCE PLEASE CONTACT THE MAILING SERVICE DIRECTLY WITH YOUR TRACKING NUMBER OR OUR CUSTOMER SERVICE TEAM - INFO@ALL-PEACE.COM.
Our hours of operations are Monday-Friday 10am-3pm
You will be charged for pre-orders when you place the order. We will use your chosen method of delivery as soon as your pre-ordered items are ready for shipping. Orders containing PRE-ORDER items will be shipped when all items in the order can be fulfilled.
Once processed, you will receive your order within 2-7 business days depending on the method you choose at check out. We are not responsible for shipping or delivery delays due to force of nature or other uncontrollable events. We are not responsible for any lost or stolen packages that have been confirmed as delivered to the shipping address provided by the customer.
All international packages may be subject to taxes and duties, which are levied once a shipment reaches your country. This charge is not calculated into the total price at checkout. All-Peace cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. The customer's country's local customs office will assess the additional customs fees and notify the customer of this additional charge. The amount of the charge is completely at the discretion of one's local government.
If you refuse a shipment from All-Peace, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to All-Peace. This amount will be deducted from your refund to cove return shipping. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.
We love to hear your thoughts and any feedback you might have. Please drop us an email at firstname.lastname@example.org
Sizing and style advice
We always recommend you use our size chart as an estimate as to what size to purchase. Styles, sizes and cuts vary between each individual item and may not be consistent with the size guide measurements.
If you are unsure & require further assistance regarding your sizes and measurements our customer service team are more than happy to help you. Please contact them via our contact page.
Please refer to the Details of individual items for Sizing notes.
All our items are physically labelled with UK sizing labels.
We specialise in fuller busted swimwear and ensure that our sizing runs true to size to help you get the correct fit every time, so no, we recommend going with your usual size, unless you're between sizes in briefs (i..e 12-14) and then sometimes we suggest you size up.
All our styles are designed and fitted on actual women, so we take into consideration the female form when finalising our sizing for each style.
We always recommend you check out our size chart to confirm your size.
We have many collaboration requests and would love to hear from you. Please email email@example.com for any influencer or modelling enquiry.
If you'd like to be notified once the item is restocked, I would encourage you to sign up for our restock notifications. You can do so by clicking on the "Notify Me When Available" next to that specific product/size and you'll get an email notification as soon as inventory comes in for that item.
No animal products are used in our clothing.
They sure are! We also only work with sustainable manufacturers and most of our facric are made using recyclable fabrics.